FAQ

• How long will it take for my order to arrive?

Your order will typically arrive within 2–5 business days, depending on your location. We work hard to ensure prompt delivery and will keep you updated on the status of your shipment.

• How do I choose the right product for my skin type?

If you're unsure of your skin type, don’t worry! You can send us an email, and we’ll arrange a consultation with our in-house pharmaceutical doctor to help you find the best products tailored to your skin’s needs.

• Can I use these products if I have sensitive skin?

Yes, our products are suitable for sensitive skin. However, if you have any specific concerns, we recommend seeking a consultation with our in-house expert to ensure you choose the right products for your skin.

• What happens if the products don’t suit me?

We believe it usually takes about a month of consistent use to see results. If, after this time, you’re not satisfied or experience any irritation or redness, we’ll be happy to provide you with a free consultation with our in-house pharmaceutical doctor to guide you further.
We always advise you to reach out for a consultation before purchasing if you have any doubts or concerns about what to use.